FAQ's

 

Q- How long will my Order take to arrive?

A-We aim to get your goods to you within 1-2 business days. We Use APC Couriers for Large Parcels over 1kg or Royal Mail for Small Parcels.

 

Q-Do you offer Collections?

A-No, We are a mail order company only.

 

Q-I am not a trader or a company, can I order from you?

A-Yes, we sell to everyone!

 

Q- I would like to place a large order; can I have a bulk discount?

A- Depending on the products and the nature of the quantities we can usually provide a discount on order on orders over £1,000. Please email your enquiry to Sales@StainlessDirect.co.uk and we will see what we can provide for you.

 

Q- Are the measurements and dimensions correct on your products?

A- All sizes are approximates, we always try to keep the dimensions as precise as possible.

 

Q- Are you VAT Registered?

A-Yes, VAT Registration Number GB 150 8795 88

 

Q-How do you work out Postage?

A-Our website uses a formula, based on weight of Parcel and your Postcode. Postage is shown upon checkout, before you pay.

 

Q-My Order Status is 'Processing', what does this mean?

A-If your Order is marked with 'Processing' as a status it simply means your order has been recieved by our office, printed off and your goods are being packed and awaiting collection from our Couriers. As soon as our couriers have collected we will mark your order as 'Despatched'.

 

Q-Do you ship to Ireland?

A- Yes, but you can not place an order directly through the website. Please email us your full order and delivery address and we can arrange a Pro-Forma invoice to be sent back

 

Q-Do you ship Worldwide?

A-No, only to UK and Southern Ireland.

 

Q- Do you offer Trade accounts or Credit Facilities?

A-No, we are strictly a pre payment website.

 

Q- Are my Payments Secure, and what personal detail do you keep?

A-Your Payments are 100% secure and are handled by Paypal or Sagepay, on checkout you will be directed to their payment gateway, we do not get any Card Details.

The only details we keep are your Name, Address, Contact Number, Goods Ordered Details and your Email Address. We do not pass any information to 3rd parties.

Note, Your Order payment with Sagepay or Paypal will say payment sent to 'Galvanized-Specialists' or 'GS Products', this is our Limited Company Bank Details for The Wire Rope Shop.

 

Q-Do you have any affiliated websites?

A-Yes, Our sister website, own by the same Limited company (Galvanised Specialists Ltd) is www.GSproducts.co.uk. You may see GS Products Logo when you are paying via Sagepay or Paypal.

 

Q-Can I return my items?

A-You can return items under 'The Consumer Protection (Distance Selling) Regulations 2000 act'. The return must get to us within 7 days of you recieving the goods. Personalised items, such as Chain or Wire Rope which would have been specifically cut to your personalised length can NOT be refunded. After 7 days, Stainless Direct reserve the right to charge a 25% re stocking fee. We will not accept returns after 30 days of the purchase date.